Terms and Policies

These terms apply to your use of projectclimbing.com.au (the Site) and to any products or services you purchase through it. Please read them before ordering. By using the Site you agree to these terms.

1. About these terms

1.1 Who we are. The Site is owned and operated by The Trustee for The Climbing Project Trust (ABN 73 275 145 872), trading as Project Climbing (Project Climbing, we, us, our). Our contact details are in section 11.

1.2 What we supply. We supply climbing holds, macros, volumes and related products, and services including routesetting, climbing wall installation, load testing and coaching.

1.3 Our other policies. These terms should be read together with our Refund and Returns Policy, our Warranty Policy, our Safety, Installation and Maintenance Instructions, and our Privacy Policy. Where these terms conflict with one of those policies on a subject that policy deals with, that policy prevails.

1.4 Acceptance. By using the Site, placing an order or creating an account, you agree to these terms. If you do not agree to them, please do not use the Site.

1.5 Capacity. By ordering you confirm that you are able to enter a legally binding contract and, if you are ordering for an organisation, that you are authorised to do so on its behalf.

1.6 Changes. We may update these terms from time to time, and the current version is always published on this page. Changes apply from the date they are published and do not apply retrospectively: the terms that govern your order are those in force when we accepted it.

2. Your rights under the Australian Consumer Law

2.1 Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law, or any other law, that cannot lawfully be excluded, restricted or modified. Where any part of these terms would do so, it applies only to the extent the law permits.

2.2 Consumer guarantees apply to goods and services costing up to $100,000, whether purchased for a home wall or for a commercial climbing gym. Our terms apply on the same basis to consumers and to business and trade customers.

2.3 Your rights in relation to faulty, damaged or incorrect goods are set out in our Refund and Returns Policy and our Warranty Policy.

3. Using the Site

3.1 Our intellectual property. Unless stated otherwise, we or our licensors own the intellectual property rights in all material on the Site and in our documents, including text, images, product photography, drawings and layout. All rights are reserved.

3.2 What you may do. You may view, download and print pages of the Site for your own personal or internal business use, including our safety instructions for use at your facility.

3.3 What you may not do. Without our written permission you may not republish, sell, rent, sub-license, reproduce, duplicate, copy or redistribute material from the Site, except where the material is expressly made available for redistribution.

3.4 Trade marks and branding. Our name, logo and branding, and those of the brands we sell, may not be used without a licence or our written permission.

3.5 Linking and framing. You may link to our home page or product pages. You may not frame the Site or otherwise alter its visual presentation without our written permission. We may ask you to remove a link to the Site, and we ask that you comply with a reasonable request to do so.

3.6 Third-party links. The Site may link to third-party websites for your convenience. We do not control them, do not endorse them, and are not responsible for their content, products or availability.

3.7 Cookies and privacy. We use cookies to operate the Site and improve it. We handle personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).

3.8 Site information. We take reasonable care with the information on the Site, but product descriptions, specifications, images and availability may change and colours may vary between screens and between production batches. Information on the Site is general information and does not replace a site-specific risk assessment or professional advice.

3.9 Availability. We do not guarantee that the Site will be available uninterrupted or error-free, and we may change or withdraw parts of it.

4. Accounts

4.1 Registration. You may create an account with us, either on its own or during checkout. You may also check out as a guest.

4.2 Your details. You are responsible for the accuracy of the information you give us, including your delivery address, and for keeping it up to date.

4.3 Account security. Keep your login details secure and tell us promptly if you believe your account has been used without your authority.

4.4 Communications. We will use the email address on your account as our main way of contacting you about your orders. We will only send you marketing emails where you have opted in, and every marketing email includes an unsubscribe link.

4.5 Closing your account. You can ask us to close your account or remove you from our mailing list at any time. We will keep records of your purchases where we are required to do so by law, for example for tax and warranty purposes.

5. Orders and the contract of sale

5.1 Prices. Prices are in Australian dollars. Retail prices shown on the Site always include GST. Delivery costs are additional and are calculated at checkout or quoted separately.

5.2 Your order is an offer. Product listings are an invitation to order, not an offer to sell. When you place an order you are making an offer to buy.

5.3 When the contract is formed. A contract is formed when we accept your order and send you an order confirmation. An automated acknowledgement that we have received your order is not acceptance.

5.4 If we cannot fulfil your order. Occasionally stock, pricing or technical problems mean we cannot fulfil an order we have received. We may decline or cancel an order before dispatch where the product is unavailable, where there has been an error in the price or description, where we cannot process your payment, or where we reasonably suspect fraud or misuse of an account. If we do, we will contact you to find a solution and, if none can be agreed, we will cancel the order and refund you in full within 14 days.

5.5 Pricing and description errors. If we discover an error in the price or description of a product you have ordered, we will contact you before dispatch and give you the choice of confirming the order at the correct price or cancelling it for a full refund.

5.6 Custom and indent orders. Products made to order, or brought in from our overseas manufacturers specifically for you, are confirmed in writing before we place them and are not available for change-of-mind return. See our Refund and Returns Policy.

6. Payment

6.1 Payment methods. You may pay by bank transfer or through the payment provider offered at checkout. Any fee that applies to a payment method is shown before you pay, or on your invoice.

6.2 Payment in full. Unless we have agreed account terms with you in writing, full payment is required before your order is dispatched. We do not hold stock against an unpaid order.

6.3 Payment provider. Card payments are handled by our payment provider, not by us, and are subject to that provider’s own terms and privacy policy.

7. Delivery, title and risk

7.1 Where we deliver. We ship throughout Australia and to New Zealand. For orders to any other destination, please contact us before ordering so that shipping and any additional charges can be agreed.

7.2 Shipping options. We offer regular and express shipping. Express orders are prepared as a priority and usually ship within one business day of order confirmation. Regular orders usually ship within two to three business days of order confirmation.

7.3 Delivery timeframes. As a guide, delivery usually takes about one week to capital cities and up to two weeks to Western Australia, the Northern Territory and regional areas. These are estimates, not guarantees, and are affected by the carrier.

7.4 Shipping costs. Shipping and handling costs are calculated at checkout based on the products and quantities ordered, and are added to your invoice. GST applies to shipping within Australia. For international orders you are responsible for any customs duty, taxes or charges levied at the destination.

7.5 Carriers. Delivery is carried out by third-party carriers. We are not the provider of the delivery service and we do not control the carrier’s timeframes.

7.6 Taking delivery. Please make sure someone can receive the delivery, as some carriers require a signature. If redelivery is needed because nobody was available, we may pass on the carrier’s reasonable redelivery charge.

7.7 Arranging your own freight. If you would like to arrange your own carrier or insurance, contact us before finalising your order so your invoice can be adjusted.

7.8 Title. Ownership of the products passes to you when we have received payment in full.

7.9 Risk. Risk in the products passes to you on delivery.

7.10 Damage or loss in transit. Please check your order on arrival. If anything is damaged, missing or incorrect, contact us within 7 days of delivery with photographs of the item and its packaging, in accordance with our Refund and Returns Policy, so that we can resolve it and claim against the carrier. This does not limit your rights under the Australian Consumer Law.

8. Returns, warranty and product safety

8.1 Returns, refunds and change of mind are dealt with in our Refund and Returns Policy.

8.2 Our voluntary warranty for products and for installation work is set out in our Warranty Policy.

8.3 Requirements for installing, cleaning, inspecting and maintaining our products are set out in our Safety, Installation and Maintenance Instructions. Following them is a condition of our voluntary warranty.

8.4 Safety. Climbing holds are safety-critical. If you believe a product is defective, take it off the wall, set it aside, and contact us. Do not continue to use it, return it to service or resell it.

9. Liability

9.1 Section 2 applies to this section. Nothing here excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, and liability for fraud.

9.2 Subject to clause 9.1, and to the extent permitted by law, our liability for a failure to comply with a consumer guarantee is limited, at our option, to: replacing the goods or supplying equivalent goods; repairing the goods; paying the cost of replacing the goods or acquiring equivalent goods; or paying the cost of having the goods repaired. For services, it is limited to supplying the services again or paying the cost of having them supplied again.

9.3 Subject to clause 9.1, and to the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of opportunity, business interruption or damage to goodwill.

9.4 Subject to clause 9.1, and to the extent permitted by law, we are not liable for loss arising from installation, use, modification or maintenance of our products otherwise than in accordance with our Safety, Installation and Maintenance Instructions.

9.5 The Site is provided free of charge. Subject to clause 9.1, and to the extent permitted by law, we are not liable for loss arising from your use of the Site itself, as distinct from products you purchase through it.

10. General

10.1 Indemnity. You agree to indemnify us against loss, damage and reasonable costs we suffer to the extent they are caused by your breach of these terms or your unlawful or negligent act or omission. This indemnity does not apply to the extent the loss is caused by our own act, omission or negligence.

10.2 Force majeure. We are not liable for delay or failure to perform our obligations where it is caused by circumstances beyond our reasonable control. If such an event continues for more than 30 days, either of us may cancel the affected order and we will refund you for anything paid for and not supplied.

10.3 Severance. If any part of these terms is found to be void or unenforceable, that part is severed and the rest continues to apply.

10.4 Waiver. If we do not enforce a right under these terms, that is not a waiver of that right.

10.5 Governing law. These terms are governed by the laws of Victoria, Australia, and the courts of Victoria have non-exclusive jurisdiction.

10.6 Resolving a problem. If something goes wrong, please email us as early as you can so we can try to sort it out with you directly. Nothing in this clause prevents either of us from seeking urgent relief, or from exercising rights under the Australian Consumer Law.

11. Document control and contact

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL), which applies in Victoria through the Australian Consumer Law and Fair Trading Act 2012 (Vic).

You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

A failure is major when, for example, the goods:

• are unsafe;
• are significantly different from the description or sample shown to you;
• would not have been bought by a reasonable person aware of the problem; or
• cannot easily or quickly be fixed.

Where the failure is minor, we may choose to repair the item, replace it, or refund you.

These rights apply to business customers too. Consumer guarantees under the ACL cover goods costing up to $100,000, whether they are bought for a home wall or for a commercial climbing gym. Nothing in this policy limits those rights.

Change of mind

We are not required by law to give a refund for change of mind, but we would rather you were happy with what you bought. We will accept a change-of-mind return where all of the following apply:

• you contact us within 14 days of receiving the goods;
• the holds are unused, unmounted and undrilled, in their original packaging and in resalable condition;
• you have proof of purchase (your order number or tax invoice).

For change-of-mind returns, return freight is at your cost and we recommend a tracked service. A restocking fee of up to 15% may apply to bulk or wholesale orders, confirmed in writing before you send anything back. Refunds are issued to the original payment method once the goods arrive and are inspected.

We cannot accept change-of-mind returns on holds that have been mounted, drilled, modified, resurfaced or used on a wall; on custom, made-to-order or specially indented items brought in from our overseas manufacturers on your behalf; or on clearance and sample items sold as seconds where the fault was disclosed at the time of sale.

Faulty, damaged or incorrect goods

Please inspect your order on arrival. If something is faulty, damaged in transit, or not what you ordered, contact us within 7 days of delivery at info@projectclimbing.com.au with your order number and photographs of the item and its packaging. We will arrange return freight at our cost, or alternatively will reimburse you the reasonable cost of shipping once the claim is approved. Where returning the item is impractical we may ask you to dispose of it instead. We will then repair, replace or refund the item in line with the Australian Consumer Law.

The 7-day window applies to problems you can see when your order arrives — transit damage, shortages, or the wrong item being sent. It does not limit your rights for faults that appear later, which are covered in the next paragraph and by our Warranty Policy.

Manufacturing faults that appear later — cracking, delamination, or a hold failing under normal climbing use — are covered by the consumer guarantees for a reasonable period given the price and nature of the product. Tell us as soon as you notice a problem.

Safety

Climbing holds are safety-critical. Please do not return, resell or continue to use a hold you believe is defective. Take it off the wall, set it aside, and contact us. Holds that have been modified, over-torqued, drilled out, or fitted with incorrect bolts are not covered, as the failure is caused by the alteration rather than the product.

Wholesale and gym orders

Trade and wholesale orders are supplied on the same consumer guarantees. Because these orders are large, please check the shipment against the packing list within 7 days and tell us about shortages or transit damage in that window, so we can claim against the freight carrier.

Delivery

We ship throughout Australia and to New Zealand. Delivery timeframes and costs are shown at checkout. Risk in the goods passes to you on delivery.

How to start a return

Email info@projectclimbing.com.au with your order number or tax invoice, what you are returning and why, and photographs if the item is faulty or damaged. We will reply with a return address and instructions. Please don’t send anything back before you hear from us.

Related policies

This policy sits alongside our Warranty Policy, which sets out our voluntary warranty for products and for installation work; our Safety, Installation and Maintenance Instructions, which set out how our products must be installed, cleaned and maintained; and our Terms and Conditions, which cover use of our website and purchases through it.

Document control and contact

This warranty is given by The Trustee for The Climbing Project Trust (ABN 73 275 145 872) (“Project Climbing”, “we”, “us”). It applies to physical goods purchased from us, and to installation work carried out by us.

1. Your rights under the Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

1.1 The benefits given to you by this warranty are in addition to your other rights and remedies under the Australian Consumer Law and any other law. Nothing in this warranty excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified.

1.2 Your rights under the Australian Consumer Law are not limited to the warranty periods set out in section 3. Consumer guarantees apply for a period that is reasonable given the price and nature of the goods, which may be longer than the periods below.

1.3 Consumer guarantees apply to goods costing up to $100,000 whether they are bought for a home wall or for a commercial climbing gym. This warranty is given on the same terms to business and trade customers.

2. What this warranty covers

2.1 Goods. We warrant that goods purchased from us are free from defects in materials and workmanship under normal use, for the warranty period in section 3.

2.2 Routesetting and hold installation. Where we install climbing holds, macros or volumes, we warrant our workmanship for the warranty period in section 3. This covers our installation work. It does not, by itself, warrant goods that we did not supply.

2.3 Climbing wall installation. Where we build or install a climbing wall, we warrant our workmanship for the warranty period in section 3.

2.4 Normal use. In this warranty, normal use means use, installation, cleaning and maintenance in accordance with our Safety, Installation and Maintenance Instructions, as published on this page and current at the time of installation.

3. Warranty periods

3.1 A defect must appear, and be reported to us, within the applicable period.

3.2 Repairing or replacing a product does not restart or extend the warranty period. The replacement is covered for the remainder of the original period.

4. What we will do

4.1 Minor failures. Where a failure is not a major failure, we will repair the product, replace it, or refund it, at our election, within a reasonable time.

4.2 Major failures. Where the failure is a major failure, you choose whether you would like a refund or a replacement. You may also seek compensation for any other reasonably foreseeable loss or damage.

4.3 Replacements. Replacement products are new. We do not supply refurbished or repaired holds as warranty replacements.

4.4 Discontinued products. Where a product is no longer available, we will supply the nearest equivalent product, or refund it, in consultation with you.

4.5 Installation. Where our routesetting or climbing wall installation work is defective, we will rectify it within a reasonable time at no charge to you.

5. What is not covered

This warranty does not cover a failure caused by any of the following. In each case, the failure is caused by the circumstance rather than by a defect in our goods or workmanship.

• 5.1 Installation contrary to our instructions — including mounting on a panel less than 17 mm thick, mounting on a curved or uneven surface where the gap or flatness variation behind the product exceeds 5 mm, failing to use all intended mounting holes, or using old or pre-used screw holes.
• 5.2 Overtightening — bolts tightened beyond 30 Nm, wood screws tightened beyond 10 Nm, or damage caused by an impact driver.
• 5.3 Modification — adding attachment points, drilling, cutting, pinning, resurfacing, repairing or otherwise altering a product after supply.
• 5.4 Incorrect cleaning — exposure above 60 °C, soaking for longer than 10 minutes, pressure washing closer than the stated distance, or use of solvents, acetone, bleach, chlorinated cleaners, strongly alkaline degreasers or abrasive pads.
• 5.5 Outdoor use and sunlight — reduced service life, and colour fading from UV exposure including through windows.
• 5.6 Missed inspections — failure to remove and inspect products at least once every 12 months as required by our instructions.
• 5.7 Fair wear and tear — texture wearing down through use, minor surface chips, scuffing, and gradual colour change. These are normal for climbing holds and are not defects.
• 5.8 Rope damage — damage caused by a rope running over a hold, macro or volume.
• 5.9 Misuse and accident — abuse, vandalism, neglect, impact damage, fire, flood, or use of the product for a purpose it was not designed for.
• 5.10 Continued use after a defect appears — any worsening of a defect where the product was left on the wall and climbed on after the problem was noticed.
• 5.11 Transit damage not reported — damage in transit that was not reported within 7 days of delivery, in accordance with our Refund and Returns Policy.

5.12 These exclusions apply to this voluntary warranty. They do not limit your rights under the Australian Consumer Law (see section 1).

6. Products from our partner brands

6.1 We sell some brands that we do not manufacture. Warranty claims for these products are handled by the brand owner:

• Stax Climbing — Pusher, Decoy, Delta, Ready, Stax, Snap, So iLL and Thrill Seeker
• Druid Holds — Druid

6.2 Contact us first and we will pass the claim on and help you follow it through. You do not need to approach the brand owner yourself.

6.3 This arrangement concerns who handles the claim. It does not affect your rights under the Australian Consumer Law, which you may exercise against us as the supplier of the goods.

7. Who this warranty is given to

7.1 This warranty is given to the original purchaser and is not transferable, unless we agree otherwise in writing.

7.2 You will need your order number or tax invoice as proof of purchase.

8. How to make a claim

8.1 Email info@projectclimbing.com.au, or write to us at PO Box 222, Carlton North VIC 3054, with:

• your order number or tax invoice;
• which product is affected, and when the problem appeared;
• photographs of the product, including the mounting points and the surrounding wall; and
• for routesetting or wall installation claims, the date the work was carried out and the location.

8.2 We will respond within 5 business days to confirm the next step. Please do not send anything back before you hear from us — we will give you a return address if the product needs to come back.

8.3 Safety. Climbing holds are safety-critical. If you believe a product is defective, take it off the wall, set it aside, and do not continue to use, return to service or resell it.

9. Costs of making a claim

9.1 You do not pay anything for a repair, replacement or refund under this warranty.

9.2 Where a product needs to come back to us, we will arrange return freight at our cost, or alternatively will reimburse you the reasonable cost of shipping once the claim is approved. If you are shipping it yourself, keep your receipt and use a tracked service.

9.3 Where return freight is impractical — for example a large macro or a full wall of holds — contact us before sending anything and we will arrange collection or assess the claim on site.

9.4 Any expenses you incur in making a claim under the Australian Consumer Law, rather than under this voluntary warranty, may be recoverable from us.

10. General

10.1 This warranty applies to goods supplied and installations carried out in Australia and New Zealand.

10.2 This warranty is governed by the laws of Victoria, Australia.

10.3 This warranty should be read together with our Refund and Returns Policy and our Safety, Installation and Maintenance Instructions, both published on this page.

11. Document control and contact

These instructions apply to all climbing holds, macros and volumes supplied by The Trustee for The Climbing Project Trust. Read them in full before installing, cleaning or using any product. Compliance with these instructions is a basic requirement for the safe use of climbing holds, macros and volumes. Incorrect installation can result in serious injury.

Key limits at a glance

1. Scope, intended use and definitions

1.1 Scope. This document applies to all climbing holds, macros and volumes supplied by The Trustee for The Climbing Project Trust.

1.2 Intended use. These products are designed for indoor use. Outdoor use may reduce service life and cause colours to fade more quickly. Exposure to direct sunlight, including through windows, may also cause colours to fade. Outdoor use, or use in direct sunlight, is at the operator’s own risk.

1.3 Competence. Installation, inspection and maintenance may only be carried out by trained and competent personnel.

1.4 Careful handling. Careful handling helps ensure a long service life.

1.5 Definitions.

• Hold — a climbing hold fixed to the climbing surface by one or more wood screws, or by a bolt into a T-nut.
• Macro — a large-format hold, typically polyurethane, polyester or fibreglass, fixed by a combination of bolts and screws.
• Volume — a timber (or timber-backed) shape fixed to the climbing surface by wood screws, onto which holds may be mounted.
• Trained and competent person — a person who, through a combination of training, qualification and experience, has demonstrable knowledge of climbing wall construction and routesetting practice, and who is authorised by the facility operator to install and inspect climbing holds. This includes holders of a recognised routesetting qualification, and persons working under the direct supervision of such a person.
• Operator — the person conducting the business or undertaking that controls the climbing facility.

1.6 Risk assessment. This document does not replace a site-specific risk assessment. The operator remains responsible for assessing the risks of its own facility.

1.7 Precedence. Where a manufacturer supplies its own instructions with a product and those instructions are more restrictive than this document, the manufacturer’s instructions prevail. Where they are less restrictive, this document applies. If you are unsure, contact us before installing.

1.8 Legal duties. Operators have independent duties under the work health and safety legislation applicable in their state or territory (the Work Health and Safety Act 2011, or the Occupational Health and Safety Act 2004 in Victoria). Nothing in this document limits or replaces those duties.

2. Standards and compliance

2.1 The mounting surface must comply with the current standard for climbing walls (AS 2316.1.1:2021) or bouldering walls (AS 2316.1.2:2021), as applicable.

2.2 Compliance and certification documentation for a specific product is available on request.

3. Storage

• 3.1 Holds, macros and volumes should be stored dry, in ventilated rooms.
• 3.2 The products are specified for temperatures from −20 °C to +60 °C.
• 3.3 Where products are stacked, we strongly recommend placing carpet, fleece or a similar suitable layer between them to protect the coating and texture.
• 3.4 Timber volumes must not be stored in standing water or in damp conditions.

4. Cleaning

• 4.1 Personal protective equipment. Wear eye protection and gloves when cleaning. Use cleaning products strictly in accordance with the chemical manufacturer’s own Safety Data Sheet, and follow their handling, ventilation and PPE requirements.
• 4.2 Unsuitable products. Do not use solvents, acetone, bleach, chlorinated cleaners, strongly alkaline degreasers or abrasive pads. These may damage the surface, the texture and the colour. Never use them on timber volumes.
• 4.3 Temperature. Holds, macros and volumes must not be exposed to temperatures higher than 60 °C during cleaning.
• 4.4 Frequency. Products should be cleaned at regular intervals, following visual inspection by a trained and competent person.
• 4.5 Soaking. It is helpful to moisten the surface with water or a suitable hold cleaner and allow a short soaking time before cleaning. Never leave holds, macros or volumes in water or cleaning solution for longer than 10 minutes.
• 4.6 Pressure washing — holds. Ensure smaller holds are not blasted at too high a pressure.
• 4.7 Pressure washing — macros. Macros may be cleaned with a high-pressure cleaner, but a distance of at least 500 mm must be maintained between nozzle and macro. Test on an inconspicuous area beforehand.
• 4.8 Pressure washing — volumes. Ensure volumes are not blasted at too high a pressure or with the nozzle too close to the texture. Take particular care around screw holes.
• 4.9 Drying. After cleaning, place products on a vented surface so that water can drip off directly. Timber volumes must be completely dry before they are mounted.

5. Installation

5.1 Mounting surface

• 5.1.1 The mounting surface must comply with AS 2316.1.1:2021 (climbing walls) or AS 2316.1.2:2021 (bouldering walls).
• 5.1.2 The mounting surface must be plane and load bearing, with a minimum thickness of 17 mm. Products installed on a surface outside this specification fall outside our voluntary warranty (see section 9).
• 5.1.3 Holds, macros and volumes must rest on the mounting surface over their entire base, and must not protrude over the edge of a panel.
• 5.1.4 Curved and uneven surfaces. Fastening to a curved or uneven formation (concave or convex) is prohibited where the resulting gap, or the variation in flatness behind the product, exceeds 5 mm. Where the gap or variation is 5 mm or less, installation may proceed only after assessment by a trained and competent person, who must confirm that the size, type and material of the product (for example polyurethane, polyester, fibreglass or timber) are suitable for that surface.
• 5.1.5 Existing holes. No existing or old holes may be used for wood screws on the climbing or bouldering wall. Where possible, always use fresh plywood.
• 5.1.6 T-nuts and bolts. Before mounting, check that the T-nut, its thread and its backing are sound. Do not reuse bolts that are corroded, deformed or have damaged threads or damaged sockets — use new bolts.
• 5.1.7 Manual handling. Macros and large volumes are heavy and awkward. Use a two-person lift or a mechanical aid, and plan the lift before working at height.

5.2 Bolted holds and macros

• 5.2.1 Climbing holds with a bolt hole provided for the purpose must be mounted onto surface T-nuts using a socket head cap screw — 3/8" on imperial walls or M10 on metric walls (referred to below as “bolts”). Bolts must be of mid or high tensile grade.
• 5.2.2 Bolt length. Select a bolt length that achieves full thread engagement in the T-nut without bottoming out, allowing for the thickness of the hold at the bolt hole.
• 5.2.3 Torque. Bolts must be tightened to a minimum of 20 Nm and a maximum of 30 Nm. Impact drivers may be used, but must be used with care: they can generate 180 Nm or more, and bolts, T-nuts and holds can be permanently damaged by overtightening. Use a low torque setting and check the final tightness of every bolt.
• 5.2.4 Anti-spin. For all holds mounted using a bolt connection, it is recommended that at minimum one additional wood screw hole is used to prevent the hold from twisting. Where an additional screw is not used, the installation must be subject to a risk assessment by a trained and competent person. Where an additional screw hole is not available due to the construction of the hold, a trained and competent person may add a new attachment point, or secure the hold by “pinning” with screws around the hold. Any modification of a hold falls outside our voluntary warranty and is undertaken at the operator’s discretion (see section 8).
• 5.2.5 Engineered washers. An engineered washer (commonly known as a “lone star”) may be used instead of a bolt only where there are a minimum of two additional mounting screw holes and all mounting holes are used. If additional attachment points are required they may be added by a trained and competent person; this falls outside our voluntary warranty. For holds of size large and above, a documented risk assessment and appropriate variations (additional mounting points) are essential.

5.3 Screw-fixed holds and macros

• 5.3.1 Screw type. Only use countersunk wood screws of 4.5 mm diameter or greater, of the correct length for the product (for example WÜRTH, SPAX or comparable). For some fibreglass macros, flush button-head screws may be required to prevent damage to the flange of the macro.
• 5.3.2 Screw length. Select a length that passes through the full thickness of the product at the screw hole and through the full thickness of the mounting panel, with a minimum of 20 mm of screw engaged in the mounting panel.
• 5.3.3 Torque. Partially and fully threaded screws may both be used. These must be tightened to a torque of 5–10 Nm. Do not overtighten, as this damages the mounting points.
• 5.3.4 Mounting holes. Only the mounting holes provided for the corresponding screws may be used, and all intended mounting holes must be used. Where a mounting hole cannot be used because of background interference (panel fixings, T-nuts, or old or pre-used holes), a trained and competent person may add an additional mounting point, or assess whether omitting a single point is appropriate. Adding attachment points falls outside our voluntary warranty.
• 5.3.5 If a hold or macro has only countersunk screw holes, all of those mounting points must be used.

5.4 Volumes

• 5.4.1 Sections 5.1 and 5.3 apply to volumes in full.
• 5.4.2 Volumes must rest on a flat surface over their entire backing.
• 5.4.3 Ensure each mounting screw passes fully through the backing of the volume and engages the wall panel.
• 5.4.4 Take care not to overtighten screws, as this can damage the mounting points and the timber.
• 5.4.5 Volumes must be completely dry before mounting.

5.5 After installation

• 5.5.1 After assembly, check the hold, macro or volume for correct fastening and for any damage caused during assembly and screwing, and test it for functionality.
• 5.5.2 No rope may run over a hold, macro or volume on a climbing wall, as damage may occur to the product and to the rope.
• 5.5.3 The texture of new fibreglass products is abrasive when new, and flange edges can be sharp. Inspect and dress edges as required before the product is climbed on.

6. Inspection and maintenance

• 6.1 Holds, macros and volumes can loosen over time due to dynamic loads and temperature fluctuations. Retightening at regular intervals may be necessary.
• 6.2 Routine checks. The operator should carry out regular visual checks for spinning holds, loose fixings, cracks, chips and sharp edges, and act on anything found.
• 6.3 Annual removal. All holds, macros and volumes must be removed fully from the climbing surface at least once every 12 months, to check for damage, general wear and overall safety. Once assessed and cleaned, a product may be reinstalled on the climbing surface.
• 6.4 Records. We recommend keeping a written record of inspections, maintenance and any product removed from service.

7. Damage, repair and disposal

• 7.1 Damaged holds, macros and volumes can have injurious edges and corners.
• 7.2 For safety reasons, damaged products must not be repaired independently. Defective holds, macros and volumes must be removed from service and disposed of. Minor chips and breaks may be assessed as acceptable at the discretion of a trained and competent person.
• 7.3 Cutting, drilling and sanding. Cutting, drilling, grinding or sanding polyurethane, polyester, fibreglass or timber products generates hazardous dust. Fibreglass dust in particular is a respiratory and skin irritant. Carry out this work in a well-ventilated area with dust extraction, and wear appropriate respiratory protection, eye protection and gloves.
• 7.4 Disposal. Dispose of products in accordance with your local waste requirements. Do not burn polyurethane, polyester or fibreglass products.
• 7.5 Defects and incidents. Report any product defect, and any incident or injury involving a product supplied by us, to info@projectclimbing.com.au as soon as practicable.

8. Modifications

• 8.1 Any modification of a product (for example, adding new attachment points for safe mounting) must only be carried out by trained and competent personnel.
• 8.2 Modification is undertaken at the operator’s discretion and risk, and should follow a documented risk assessment.
• 8.3 Products modified after supply fall outside our voluntary warranty, and to the extent permitted by law Project Climbing accepts no liability for products that have been modified after supply.

9. Warranty and your rights under the Australian Consumer Law

• 9.1 Where this document states that something “falls outside our voluntary warranty”, this refers only to the voluntary warranty set out in our Warranty Policy.
• 9.2 Nothing in this document excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law, or under any other law, that cannot lawfully be excluded, restricted or modified.
• 9.3 Subject to clause 9.2, and to the extent permitted by law, Project Climbing’s liability for a failure to comply with a consumer guarantee is limited to replacing the goods, supplying equivalent goods, repairing the goods, or paying the cost of doing so.

10. Document control and contact

These instructions are subject to change. Always check this page for the current version before installing.

This policy explains what personal information we collect, why we collect it, who we share it with, and how you can access it or ask us to correct it.

1. Who we are

This policy applies to The Trustee for The Climbing Project Trust (ABN 73 275 145 872), trading as Project Climbing. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). You can contact us any time at info@projectclimbing.com.au.

2. What we collect, and when

We collect personal information directly from you in three situations: when you place an order, when you create an account on our website, and when you contact us by phone or email.

What we collect is the information needed to do those things: your name and the business or facility you represent, your email address and phone number, your billing and delivery addresses, the details of your orders and invoices, your account login details, and whatever you tell us in your enquiry.

We do not collect or store your card details. Card payments are handled by our payment provider.

You don’t have to give us your details, but without them we may not be able to supply or deliver an order, or answer your enquiry.

3. Why we use it

We use your personal information to process and deliver your orders, arrange freight, issue invoices and take payment, manage your account, answer enquiries, handle returns, warranty claims and product safety matters, keep the records we’re required to keep for tax, and send you marketing if you’ve asked for it.

4. Cookies and analytics

Our website uses cookies. Some are necessary for it to work — keeping items in your cart and keeping you logged in. Others are used by analytics and advertising services to measure how the site performs and to promote our products.

You can block or delete cookies in your browser settings, but if you block the necessary ones, parts of the site including checkout won’t work.

5. Marketing

We only send marketing emails to people who have asked for them. Every one has an unsubscribe link at the bottom, and you can email us instead if you’d rather. Unsubscribing doesn’t stop messages about an order you’ve placed, such as confirmations, delivery updates and invoices.

6. Who we share it with

We share personal information with the businesses that help us run ours: freight and delivery companies, our payment provider, our website host and IT providers, our email marketing platform, analytics and advertising providers, and our accountants. We also disclose information where you consent, or where the law requires it.

We do not sell your personal information.

Some of these providers are overseas, or store data on overseas servers. The countries in which they are likely to be located are the United States and countries in the European Union. This includes our email marketing and automation platforms, and our analytics, advertising and cloud service providers. We take reasonable steps to make sure they handle your information properly.

7. Security and how long we keep it

We store personal information in a way that reasonably protects it from misuse, loss and unauthorised access, using access controls and encrypted connections to our website.

We keep order, invoice and payment records for at least 5 years, as tax law requires. We keep warranty and safety records for the warranty period and a reasonable time afterwards. Account details are kept while your account is open. Marketing contacts are kept until you unsubscribe. When we no longer need information and aren’t required to keep it, we destroy it or permanently de-identify it.

If a data breach happens that’s likely to cause you serious harm, we’ll tell you and the Office of the Australian Information Commissioner.

8. Accessing your information, and complaints

You can ask for a copy of the personal information we hold about you, and ask us to correct anything that’s wrong or out of date — just email info@projectclimbing.com.au. If you have an account you can update most details yourself by logging in. We may need to check who you are first. There’s no fee to make a request, though we may charge a reasonable cost for supplying a copy, and we’ll tell you before we do.

If you think we’ve mishandled your information, email us with the details and we’ll investigate and respond. If you’re not satisfied with our answer, you can take it to the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.

9. Changes to this policy

We may update this policy from time to time. The current version is always the one published here.